Privacy policy

Introduction

This Privacy Policy explains how SUNPLUS Skin Care Inc. (“SUNPLUS,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website at sunplusca.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully.

If You Do Not Agree with The Terms of This Privacy Policy, Please Do Not Access The Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Applicability

This policy describes how we treat personal information gathered from our Site.

NOTICE AT COLLECTION

Information We Collect

The type of information we collect depends on how you interact with us—whether you browse our Site, make a purchase, create an account, sign up for emails or text messages, enter a contest, or connect with us on social media.

  • Contact information. We collect your name, shipping address, email address, and telephone number when you register with the Site, place an order, or choose to participate in various activities related to the Site. We may also collect demographic information, such as your age, gender, hometown, and interests, that you voluntarily provide. We may share this information for cross-contextual behavioral advertising.
  • Account information. If you create an account on the Site, we collect your username, password, and account preferences.
  • Purchase and transaction information (Financial Data). We collect information related to your purchases, orders, returns, exchanges, and payment method (e.g., valid credit card number, card brand, expiration date). We store only very limited, if any, financial information. All financial information is stored by our payment processor, Shopify, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. We may share purchase information for cross-contextual behavioral advertising.
  • Derivative Data (Site and device information). We automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, the pages you have viewed directly before and after accessing the Site, referring URLs, and general geolocation information. We may also collect language preferences and device identifiers. This information may be shared for cross-contextual behavioral advertising.
  • Contest, giveaway, and survey information. We collect personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
  • Marketing preferences. We collect information about your product preferences and communication preferences when you sign up for email or SMS marketing, or interact with our content. We may share this information for cross-contextual behavioral advertising.
  • Social media information. If you interact with us through social media platforms or use social login features, we may receive information from those platforms, such as your name, profile picture, and email address.
  • Other information you submit. We collect personal information you voluntarily provide, such as comments, suggestions, product reviews, or messages submitted through our website, online chat, message boards, or customer service channels. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.

How We Use Your Information

We use information as disclosed and described here:

  • To communicate with you. We use your information to email you regarding your account or order, send you shipping updates, and respond to customer service requests.
  • To provide and improve our products and services. We use your information to fulfill and manage purchases, orders, payments, and other transactions. We also use it to create and manage your account, generate a personal profile to make future visits more personalized, and increase the efficiency and operation of the Site.
  • For marketing purposes. We use your information to deliver targeted advertising, coupons, newsletters, and promotions. We may send you a newsletter, offer new products, services, and recommendations, and notify you of updates to the Site.
  • For contests and promotions. We use your information to administer sweepstakes, promotions, and contests.
  • For analytics. We use your information to monitor and analyze usage and trends to improve your experience with the Site.
  • To comply with legal or regulatory obligations. We may use information to protect our company, our customers, and our platforms. We also use information for security purposes and to help prevent fraud. This includes resolving disputes and troubleshooting problems.
  • Other Reasons. For other business activities as needed, and as otherwise permitted by law or as we may notify you.

How Long We Keep Information

We keep personal information as long as necessary or relevant for the purposes for which it was collected. We also retain information as required by applicable law. Upon termination of your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and/or comply with legal requirements.

How We Collect Information

We collect information directly from you. For example, we collect information when you create an account, make a purchase, sign up for emails or text messages, enter a contest or giveaway, respond to a survey, use our online chat or message boards, or contact our customer service team.

We collect information indirectly. We may receive information about you from third-party partners, including marketing partners, social media platforms, analytics providers, and advertising networks.

We collect information passively. We collect information about users over time and across different websites and apps using cookies, web beacons, tracking pixels, and other tracking technologies. Our vendors and advertising partners may also collect information this way. We may do this on our Site and in our emails.

We Combine Information

We may combine information that we have collected offline with information we collect online. We also combine information collected across devices—for example, information from your computer with information from your mobile device. We may combine information that we receive from third parties with information we already have. We may combine information that we have collected over time.

How We Disclose Information To Others

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • We disclose your information to vendors and service providers. We may disclose all categories of information with vendors and partners who perform services on our behalf. This includes our e-commerce and payment processing platform (Shopify), email and SMS marketing platforms, analytics providers, advertising partners, shipping carriers, and cloud hosting services.
  • We share information for cross-contextual behavioral advertising. This includes online ads targeted to your interests based on your activity on our Site and other sites. The Notice at Collection section above outlines which categories of information we share for this purpose.
  • We disclose information to analytics and advertising partners. We work with or may work with third-party analytics and remarketing services that may receive information about your activity on our Site. These partners may use first-party and third-party cookies to analyze and track users' use of the Site, determine the popularity of certain content, and better understand online activity.
  • By law or to protect rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
  • Other third parties. We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
  • Sale or bankruptcy. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.
  • Corporate Affiliate. We may disclose information to our corporate affiliates, including any parent company, sister companies, or subsidiaries.
  • Other Reasons. We may disclose information for other reasons we describe to you or as permitted by law.

SHOPIFY SERVICES

When you browse or shop on Our Site, our e-commerce platform is powered by Shopify, a third-party e-commerce and payment processing provider. This section explains how Shopify may collect and use your personal information.

How Shopify Uses Your Information

When you interact with our Site, Shopify may act as either a data processor (service provider) or a data controller, depending on the feature.

1. Shopify as Our Service Provider (Processor)

In most cases—such as when you make a purchase, use the shopping cart, or check out—Shopify acts as a service provider to Us. That means it processes your personal information (like your name, email, shipping address, and payment info) only on our instructions, to:

  • Process and fulfill your orders
  • Provide secure checkout and payment services (including Shop Pay and installment payment options)
  • Host and operate the Site
  • Power our account and customer support tools

We remains responsible for this data in these cases.

2. Shopify as an Independent Data Controller for Enhanced Services

Shopify may also use some of your data collected on Our Site for its own purposes—like improving how products are recommended or preventing fraud. These “Enhanced Services” are powered by Shopify Network Intelligence, which uses information from across Shopify’s platform to:

  • Personalize your shopping experience
  • Improve platform-wide search and recommendations
  • Detect fraudulent activity
  • Support advertising and performance features

In this context, Shopify acts as a data controller and determines how that data is used. You can read more here: https://www.shopify.com/legal/privacy/consumers

3. Shopify as a Controller for Shopify Account Information

If you choose to create or log into a Shopify account (Shop account, used across different Shopify-powered stores), Shopify independently controls and manages that account information—including your order history, login credentials, and account preferences. By using Shop Pay, you agree to create a Shop account subject to Shop's Terms of Service and Privacy Policy.

How to Opt Out of Shopify's Use of Your Data

If you would like to opt out of Shopify using your personal data for Enhanced Services like personalized ads or platform-wide analytics, you can:

  • Decline Marketing or Performance cookies through our cookie banner
  • Visit Shopify's privacy rights portal to manage data preferences directly: https://privacy.shopify.com/en

YOUR RIGHTS AND CHOICES

Marketing Choices

You may opt out of receiving marketing emails from us at any time by following the “unsubscribe” instructions in any marketing email you receive, or by contacting us at info@sunplusca.com. You will continue to receive transactional communications (such as order confirmations and shipping updates).

Cookies and Tracking Technologies

We and our partners collect personal information over time and across different websites using cookies, web beacons, tracking pixels, and other tracking technologies. We also serve content and ads based on your behaviors and interests.

You can control cookies and tracking tools. Your browser may allow you to control cookies or other tracking tools. How you do so depends on the browser and tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our website may not work properly. If you block cookies, not all the tracking described here will stop.

  • Controls for Do-Not-Track features. Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
  • Cross-contextual behavioral advertising. These ads are based on your digital activities across websites. To opt out, see our Notice of Right to Opt-Out of Sharing below.
  • Notice of Right to Opt-Out of Sharing for Cross-Contextual Behavioral Advertising. You can opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting our “Do Not Sell or Share My Personal Information” page on our website. You can also configure certain browsers to send a “global privacy control” (GPC) signal, and we will respond to this signal in a frictionless manner. If you configure this setting, certain website features may not work as expected.
  • Industry opt-out tools. You can also opt out of interest-based advertising through the following industry tools:
  • Network Advertising Initiative: https://optout.networkadvertising.org/
  • Digital Advertising Alliance: https://optout.aboutads.info/

Options you select are browser and device specific.

Website Analytics and Advertising Partners

We partner or may partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies. Our current analytics and advertising partners include:

These partners may, among other things, analyze and track users' use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policies and contact them directly for responses to your questions.

SPECIFIC RIGHTS IN CERTAIN JURISDICTIONS

If you are a consumer who lives in California, Colorado, Connecticut, Virginia, or Utah, or jurisdictions with similar privacy laws, you may have additional rights. These rights depend on our relationship and are subject to certain limitations and exceptions under applicable law.

The Rights:

  • Access and portability. You have the right to know the categories of information we collect and use. California residents have the right to learn the sources of collection and business purposes for the collection. You may also have the right to obtain a copy of your personal information, including the specific pieces of personal information we have collected.
  • Correction. You have the right to ask us to correct inaccurate personal information.
  • Deletion. You have the right to request that we delete your personal information.
  • Opt out of sale or sharing. You have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

Nevada residents: You may opt out of the future sale of your information to a third party so that they may license or sell that information. To do so, email us at the contact information listed at the end of this policy.

How to Exercise Your Rights

To exercise your rights, please contact us at info@sunplusca.com.

NOTICE OF FINANCIAL INCENTIVE

California and Colorado law require that we provide information about financial incentives we offer in exchange for personal information. Our email sign-up discounts, promotional offers, and similar programs may constitute financial incentives. You can opt in by signing up. You can opt out at any time by unsubscribing. The value of the incentive is reasonably related to the value of the personal information you provide.

INFORMATION COLLECTED FROM CHILDREN

Our Site is meant for adults. We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us at info@sunplusca.com.

SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

INTERNATIONAL DATA TRANSFERS

Information we collect may be stored and processed in the United States. If you are located outside of the United States and choose to use our Site, you understand that your information will be transferred to the United States. The United States may not provide the same level of data protection as the laws of your country.

LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

SUNPLUS Skin Care Inc.
19240 Jensen Way

#488

Poulsbo, WA 98370

Email: info@sunplusca.com

PRIVACY POLICY UPDATES

From time to time, we may update this Privacy Policy. Please check our Site periodically for updates.

Updated: 04, October, 2026